Returns and Exchanges
RETURN POLICY: We want you to be fully satisfied with every item that you purchase from Mutts & Co. If for any reason you are not satisfied with any item, please return it to us within 30 days from the purchase date for a full refund or credit to your account. Items returned without original receipt will receive store credit. We cannot accept damaged or soiled items, and for health reasons returns on grooming items, beds, and carriers. Mutts & Co reserves the right to refuse any return at our discretion. Email us at firstname.lastname@example.org for additional information or if you have questions that have not been answered here.
Orders placed online can be returned to any of our stores or to our Returns Department at the address below. We will gladly accept returns for a full refund with receipt and in new condition within 30 days of purchase. Between 30 and 60 days, refunds will be issued as store credit.
Mutts & Co.
837 Polaris Parkway
Westerville, OH 43082
Include a copy of the packing slip and to use a reputable shipper that provides tracking as we are not responsible for lost or damaged return shipments. Please allow 2 weeks for processing and the credit for your items to be applied to your account. Original shipping and processing fees are nonrefundable. Return shipping expenses are to be paid by the customer.
Due to our rapidly changing inventory, Muttsandco.com does not recommend exchanges for online purchases. To guarantee that the items you like are in stock, we recommend placing a new order online and sending the returned items back to us for a refund. If you would prefer to send an item back as an exchange, you will be notified of additional charges and shipping fees.
Orders that are refused at the time of delivery will not have the original shipping charges refunded and may be subject to additional shipping or restocking fees. To be eligible for credit all returns must be delivered to the address above or a Mutts & Co. retail store.
Remember that pets should be supervised when playing with toys, as no toy is completely indestructible. All returns, including toys, must be in new condition to receive full credit.
SALE ITEMS: All sale items are non-returnable and non-refundable.
Your order may arrive in multiple packages as we ship directly from our stores and some items ship directly from the designer. You can track your order anytime by clicking the order status link you received with your order confirmation. If you have any additional questions please email us at email@example.com.
Orders that are refused at the time of delivery will not have the original shipping charges refunded and may be subject to additional shipping or restocking fees. To be eligible for credit all returns must be delivered to the address above or a Mutts & Co.Retail Store.