Prior To Your Appointment:
First-time clients, you must sign the Release/Severe Matting Form and the Cancellation/No-Show contract at least 48 hours prior to your appointment. Both forms will be available for signing in your customer account through the SavvyCustomer portal.

Vaccination information must also be entered to proceed with any booking requests. RABIES must be UTD for any service to be performed and updating the information is the responsibility of the client. For dogs that use Titers or have medical conditions that preclude them from receiving vaccinations, a letter from your veterinarian will be required and can be emailed to services@muttsandco.com. Vaccination proof must be emailed to services@muttsandco.com for service.

No-Show/Late Cancellation Policy
Cancellations with less than 24 hours of notice prior to the scheduled appointment time or simply not showing up for scheduled appointments (‘no show’) will result in a fee of 50% of the reserved price for all scheduled services. Any appointments which were scheduled within 24 hours of the start time (i.e. same day or day prior) will require a minimum of 4 hours of notice prior to the scheduled appointment time to avoid a cancellation fee.

• Arriving 10 minutes or more after your scheduled start time may require us to change the service to one which can be completed in your remaining appointment period. Clients choosing not to complete the adjusted service will be considered a ‘late cancellation’ and incur a fee.
• Clients arriving 20 minutes or more after your scheduled start time will likely require us to cancel the appointment as we will be unable to remain on schedule for the rest of our daily appointments.
• “Late cancellations” listed above will result in forfeiture of your deposit and/or being charged 50% of the scheduled service price. These fees are non-refundable and will not be applied to future services.

Pricing/Additional Info:
All package fees quoted are estimates only. Final pricing may be affected by factors such as coat condition or special handling requirements as determined by groomer. Final pricing will be determined at time of appointment.

• 24 cancellation notice required to avoid a 50% service fee on booked cost of service. Late cancellations or no-shows could result in required pre-payment for future appointments. A courtesy email will be sent a few days prior to confirm your appointment.
• For the safety of our staff and clients, all customers will be required to sign a hold and harmless release form. In addition, it is imperative that you make us aware of any health issues or potential problem areas like matted fur or skin irritations prior to your grooming appointment so that we can provide recommended grooming or treatment options.
• We will call you at least 15 minutes before your pet’s grooming session is finished to give you ample time for pick-up. You must be present when pet is finished. We allow a 20 minute grace period, after which an extra charge of $5 for every additional 15 minutes will be applied. Please understand that this policy serves the best interest of your pet as we are not equipped to safely house pets for extended periods of time.