Frequently Asked Questions

Do I need to make an appointment?
No appointment is necessary to use our self-serve facility. Just bring your pet in at least 30 minutes before closing to ensure sufficient bathing time.

Why can't I control the temperature of the water?
Because dogs cannot sweat like people, the use of extremely hot bathing water could result in overheating. For this reason, we set the water temperature in our self-serve facility to 94-98 degrees. This optimum temperature may feel cool to you, but is very comfortable for your pet. When using the HydroSurge tubs, test the water temperature prior to spraying your pet with the nozzle as water temperature may vary due to the design of the bathing system.

Do I need to bring anything with me?
Most of our customers find that we have supplied them with everything they need for a job well done! However, feel free to bring special products that you prefer to use.

Will I get wet?
Well, this depends on you and your dog! While we have designed our facilities to minimize the “wet factor”, it is best to dress accordingly.

House Rules

• Mutts & Co. requires all pets entering our facilities to be up-to-date on vaccinations.
• Pets with flea infestations must be treated prior to entering our facility.